Return & Refund Policy

1. Return & Refund Policy

Last Updated: June 28, 2026

At Simplystication, we want you to love your fragrance. Because our oil perfumes are personal care products, we've outlined our return process below to keep things fair and hygienic for everyone.

1.1 Return Eligibility

  • You may return most items within 30 days of the delivery date for a refund or exchange.

  • To be eligible, the product must be unopened, unused, and with the original seal/shrink-wrap intact, in its original packaging.

  • Once a bottle's seal has been broken or the product has been used, we generally cannot accept it back for hygiene and safety reasons — see the damaged/defective exception below.

  • Proof of purchase (order number or receipt) is required for all returns.

1.2 Non-Returnable Items

The following are final sale and not eligible for return or refund:

  • Opened or used perfume oils

  • Sample/discovery sets once opened

  • Items marked “Final Sale” or purchased with a clearance discount

  • Gift cards

1.3 Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at contact@simplystication.com with your order number and a photo of the item. We will provide a free replacement or full refund, including any return shipping costs, at our discretion.

1.4 Allergic Reactions or Sensitivities

Fragrance oils can affect skin differently from person to person. We recommend patch-testing any new scent on a small area of skin before regular use. If you experience irritation, discontinue use immediately. If this happens with an opened product, please reach out to us — while we can't always offer a refund on used product, we're happy to discuss options on a case-by-case basis.

1.5 How to Start a Return

  1. Email contact@simplystication.com with your order number and reason for return.

  2. We'll send you a return authorization and shipping instructions.

  3. Pack the item securely in its original packaging and ship it to the address provided.

  4. Once we receive and inspect the item, we'll notify you of the approval or rejection of your refund.

1.6 Refunds

  • Approved refunds are issued to your original payment method within 5–10 business days of us receiving the returned item.

  • Original shipping fees are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).

  • Return shipping costs are the customer's responsibility unless the return is due to our error.

1.7 Exchanges

If you'd like a different scent or size, the fastest option is to start a return for a refund and place a new order. Contact us at contact@simplystication.com if you'd like help coordinating an exchange directly.

1.8 Contact Us

Questions about your return? Reach us at contact@simplystication.com .